SNOWSPORTS FAQ

Skiers stand on two skis, one on each foot and use ski poles to help them balance. They slide down the hill facing forwards using either a snowplough or turns to stay in control.

Snowboarders strap both feet onto one board and slide down the hill sideways. Snowboarders turn the board to stay in control.

If you’ve ever been surfing, been on a wakeboard, rip sticks or skateboarded before; snowboarding may be easier. If you’ve ice-skated or rollerbladed skiing may be easier. If in doubt, we recommend skiing as it's generally easier to balance.

Everyone in the lesson will need to choose either skiing or snowboarding; the instructor can only teach one at a time. If you have people that want to try skiing and snowboarding they will need to take separate lessons.

We recommend you book lessons so that only those of the same ability level are in each lesson. With a private lesson, if your priority is to ski/snowboard together then you are more than welcome to join different ability levels together, but please note, the lesson will be at the level of the slowest student. Those that are a higher level may not get much or anything from the lesson.

We can teach children down to around 3 years old for skiing and 6 years old for snowboarding. As long as they can get boots and skis/snowboards to fit them they can start to learn. Please check with the rental shop first to see if they will have gear small to fit any young children.

We recommend young children try skiing first as it’s a bit easier to balance and they can get going without an instructor holding them up a little bit quicker than snowboarding. Young children definitely can learn snowboarding, but it will require many hours of patient one-on-one tuition, either from a parent or instructor. We strongly recommend one-on-one private lessons for children skiing under 5 and any kids snowboarding under 8.

There is no maximum age for learning to ski, our oldest customer so far was 82! Anyone who is still active and able bodied can give it a try but obviously may learn at a slower pace. Don't worry, our instructors can make the lesson as slow and relaxed as you like.

Children and adults learn at different speeds, and in different ways. We do always recommend children and adults take separate lessons if possible if you want everyone to learn the most. If your goal is to spend time together as a family, we also run family private lessons where everyone can learn together. Please note that these lessons will always be more focused on the children.

We recommend that our customers purchase a full day lift ticket so that you can ride on the chair lift if you are able to in the lesson. For more information you can speak with the instructor on the day, as in some circumstances beginners may not need a lift ticket.

Waterproof outerwear (which can be rented together with your gear) and thermal underwear (long-sleeve tops and long-leg pants) are the essentials. If you don’t have thermals, ladies can wear tights or leggings, and for men boardshorts or sports shorts are the next best thing. It’s better to wear lots of thin layers than one big thick one, as it’s easier to control how hot or cold you are.

For skiing/snowboarding you’ll need to have your ski/snowboard equipment (skis or snowboard, boots and poles for skiing), waterproof clothing, gloves and some goggles (or sunglasses if the weather is nice). Please note that helmets are mandatory for everyone under 20 and are recommended for all adults as well.

Included in the fee is instruction by a professional instructor that will teach you how to ski or snowboard and improve your skills.

Costs such as lift tickets and rental equipment are not included. You will need to arrange your own ski or snowboard equipment and lift tickets prior to meeting the instructor.

Accident insurance is also not included in the lesson so please arrange yourself.

It is important to wear waterproof clothing, a hat or helmet, gloves and goggles and all equipment can be rented at the resort when you arrive or from local rental shops. Please advise us in advance if you need some help on arrangement.

Pre-booking is highly recommended as the number of instructors is limited. The further in advance the better especially during busy holiday periods and weekends.

It is possible that there may be spaces 'left on the day', but we'll need booking in advance to guarantee availability of instructor. Please drop us an e-mail or fill out the booking form to ensure lesson availability!

The easiest way to book a lesson is through our booking form. If you need some more help, advice or have any questions about your booking, please email us and we will be happy to assist you.

If we have available instructors, then we are happy to extend lessons on the day. Extensions from a half-day to a full-day pay the price difference between the two. One hour extensions are charged per hour.

Cancellation fees increase the closer you are to the lesson date, from 20% (15–7 days before) to 100% (within 24 hours). Cancellations made by the customer are subject to the following fees:

• 15 - 7 days before: 20%

• 6 - 2 days before: 30%

• Day before: 50%

• Within 24 hours of the lesson: 100%

Changing of a lesson (date/duration) may be treated the same as the rates above.

As long as the resort is open, we will run lessons. If the weather is so bad that the resort can’t open, we will either transport you to an alternative resort nearby that is open for your lesson, postpone pre-booked lessons to another date, or refund any lessons that can't be operated.

If it looks like the weather might be bad enough to close the resort we will contact all of our customers with lessons booked on that day. Please check the email account used to make your booking regularly in the days before the lesson.

The weather is always difficult to predict, so the resort may close on short notice.

• Minakami area - info@canyons.jp

• Myoko area - myoko@canyons.jp

• Nozawa area - nozawaskischool@gmail.com

• Yuzawa area - snowsports@canyons.jp

• Shiga Kogen area - shiga@canyons.jp

Business hours are between 9:00 AM and 5:00 PM JST

Webform submissions available 24 hours and we aim to get back to you within 48 hours. You'll also be informed of our on-the-day contact number once you have confirmed booking.