JOB DESCRIPTION

Serve as whitewater rafting and pack raft guide. Guides will run primarily half-day and full-day trips on the Tone River and may be rotated onto occasional trips on some of the other rivers that we run. Guide’s primary responsibility is to safely entertain our guests, seeking to provide the best possible experience. Guides will be a member of a high-standard company which emphasises quality, customer service, and teamwork.

OUTDOOR EDUCATION PROGRAMS

Canyons have a large demand for outdoor education programs, which also includes kids camps throughout the season, and as part of Canyons team, you may be asked to instruct/facilitate those programs activities. Outdoor education programs require teamwork, soft skills and plenty of flexibility, together with the guiding skills. As an educator we expect you to behave in professional manners and safely entertain our students, seeking to provide the best possible experience. Majority of the programs will be in Minakami, occasionally there will be programs in other locations. See details in Outdoor Education Instructor Job Description.

WORK LOCATION

Minakami, Gunma, Japan and/or Okutama, Tokyo, Japan and/or Kiho, Mie, Japan

* Throughout the season, you may be rotated onto occasional trips/expeditions in other locations.

DUTIES AND RESPONSIBILITIES

● Guides will run primarily half-day, full-day and multi-day whitewater rafting/packraft (Outdoor Education Programs) trips. Majority of trips will be on the Tone River.
● Runs occasional trips on Tama, Shinano and other rivers.
● Performs occasional safety boat/packraft responsibilities.
● Performs occasional drivers, camera responsibilities.
● Clean base facilities such as toilets, shower rooms, changing rooms and cars.
● Packs equipment, unpacks, cleans, and puts away all trip gear after trip. Stacks and ties down boats.
● Washes and hangs out trip rental gear and lifejackets.
● Puts away all dry gear each morning (wetsuits, shoes, lifejackets etc.).
● Guests pick-up and drop-off when assigned.
● Welcome guests, collect tour fee and check-in procedures when assigned.
● After the tour guides are expected to socialise with the tour guests.
● Safety briefing for guests
● Fits lifejackets, wetsuits and other rental gear for guests.
● Repairs or replaces equipment damaged or lost due to gross negligence that was specific guide’s responsibility.
● Completes and turns in incident and accident reports when necessary immediately following the incident or accident.
● Sees that post trip meetings address any issues from the day.
● Looks for ways to better serve the guest and the company, brings new ideas to management if it involves policy change.
● Maintains a good sense of humour and cooperative attitude in dealing with co-workers and guests.
● Is expected to behave in a professional manner at all times.
● Learn about the natural environment and history of the area and share knowledge with guests.
● Treats guests in a manner that makes them feel respected, valued, liked and cared for.
● Performs other responsibilities as assigned. Other duties may include helping other departments such as kitchen, accommodation cleaning and guest services.

PERFORMANCE STANDARDS

Evaluated on thoroughness in performing duties, attitude, punctuality, ability to operate as a team player, initiative, mature judgement, relationships with co-workers, management and guests, flexibility, and willingness to learn.

CONDITIONS

● 18 years old or older
● Current CPR
● Be physically fit
● Must be able to work weekends and holidays
● Be available to work a minimum of one summer season (April-October)
● Have a professional attitude
● Work long hours and not be subject to burnout and moodiness
● Work well under pressure
● Be a team player
● Purchase guiding equipment