Canyons Outdoor Adventures
Japans best adventure experiences!

At Canyons, our first company core value is WOW. For us, this means creating WOW experiences for all of our customers (and ourselves!) through our outdoor adventures. Recently, we got all of the Crew together for a full day to talk about what our priorities for this summer season are, and especially to decide what specifically we want to focus on in terms of service to create those WOW experiences.

The Crew takes their work here very seriously, and this day of discussion was no different. After a bit of inspiration and high level information from Mike, we had some fun breaking into small groups, and then the Crew shared their own WOW customer service experiences. Based on those experiences, the teams got into discussion about what actions they thought would lead to similar experiences for our customers.

canyons crew discussion

canyons crew service discussion


Each of the teams worked to put their ideas together and identify what was most important to them. They put those ideas into poster form to present to the other teams. After the presentations, each Crew member voted on the ideas that they were excited by, that they could commit to, and that they were confident would lead to WOW experiences for our customers.

canyons crew service ideascanyons crew service ideas

Below is the result of all of that discussion and collaboration. We look forward to providing WOW service to all of our customers this season, and sincerely look forward to your feedback about whether you think we are delivering on our promise!

canyons crew service promise 2019


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